Order Replacements & Warranty Claims.

PAKLAP – Order Replacements & Warranty Claims


1) Replacement

www.paklap.pk is one of the top Online Stores of Pakistan. The thing that matters to Paklap the most is its clients. The customer support service is ready to receive your response and respond to your questions. Customers can quickly contact Paklap via calls, emails, and online support or just drop us a message on Instagram or Facebook. You can contact Paklap for any further details on Whatsapp also.

All the products that we import are completely inspected and examined by the Quality Control Department before they leave the warehouse so that the delivered products are damage free, function properly, and are of high-quality. If anyhow a client faces a problem with the specifications of the product, manufacturing defects or any other issue with the product, then you can avail the SEVEN days replacement policy always. There are some rules that you have to keep in mind and follow:

You cannot return or exchange your goods bought from Paklap's shop or website IF the product is not suffering from the below-mentioned issues because Paklap does not take responsibility for any other matter.

If a laptop or any other product has any sort of physical damage or any type of physical issue then you MUST notify and inform us about the problem on the same day of shipment to get a replacement. The purchaser MUST contact and talk to the concerned unit about the problem the same day for a replacement. Otherwise, Paklap won’t take any responsibility. Inform us IMMEDIATELY.

The defective, incomplete, damaged or broken product will ONLY be exchanged with the product having the corresponding Model Number and Specifications. Paklap is not responsible for exchanging your product for any other product. Paklap is professionally associated with Leopard, Blue-ex, and TCS; they deliver all our products.

Whether you buy a laptop from any international store or Paklap most of the Laptops will show fewer warranties on internet due to the time spent on transportation and sale.Only Apple unactive machines warranty starts from the day you connect to internet. Any laptop sold will not be refunded or replaced because of this reason. Paklap does not take any responsibility for this issue.

If the product is broken through misapplication, the shopper cannot claim a replacement warranty.

If unfortunately a customer receives different product or with different specifications as listed at our website and wants to replace it within Seven days, then shipment of both sides will be the responsibility of the buyer, and he/she will pay it from their pocket. Paklap will not pay on your behalf. Moreover, if the customer has ordered a product and rejects/disagrees to accept the product at the time of delivery then 10 to 40 percent of the total amount will be deducted.

Paklap will not entertain any queries regarding the replacement of any product after 7 days from the date of purchase. The product should be returned within the 7 days replacement period. If the product is returned at any later date while the replacement period is expired, Paklap is not accountable/responsible for replacement.

All the products which are company sealed for eg. Apple MacBooks, Microsoft Surface Products or any other products which are company sealed cannot be replaced or returned for any reason. 

If for any reason, the customer does not like the product or wants to upgrade to a higher product then we will not return or replace the product as we do not deal in the used products at all.

If the customer receives the product with some variation and agrees to use it, it will not be replaced later.

We advise all our valuable customers to re-check the product specifications on the official manufacturer's website as well so the buying process is smooth.

Pictures listed on our website are captured professionally, they may vary with the original product itself as its mentioned at most of the manufacturer's website as well. No replacement will be entertained for this reason.

If there is an issue with the body, screen or the condition of the product, then the customer should notify us within 2 days of purchase so we can return it to our suppliers, these issues will not be entertained in the other 5 days of our 7 days replacement policy.

The product should be returned within the 7 days replacement period. If the product is returned at any later date while the replacement period is expired, Paklap is not accountable/responsible for replacement.

Just give us a call or drop a message on Whatsapp for further details about your product and your return request at +92300-0369890. Paklap's Customer Support Service is always there to clear out your concerns, so feel free to contact us.


2) Warranty Claim

Paklap is not liable to provide any claims for products with international warranty.

Paklap cannot provide 1st Invoice of any international item as items reach Pakistan after several sales transactions.

To claim local warranty customers can contact the local service center directly. It is the customer's responsibility to check and receive warranty card upon delivery with invoice.

Due to the time spent in transit the warranty duration of the item may vary for which Paklap claims no responsibility.