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Order Replacements & Warranty Claims.

PAKLAP – Order Replacements & Warranty Claims


1) Replacement is one of the top Online Stores of Pakistan. The thing that matters to Paklap the most is its clients. The customer support service is ready to receive your response and respond to your questions. Customers can quickly contact Paklap via calls, emails, and online support or just drop us a message on Instagram or Facebook. You can contact Paklap for any further details on Whatsapp also.

All the products that we import are completely inspected and examined by the Quality Control Department before they leave the warehouse so that the delivered products are damage free, function properly, and are of high-quality. If anyhow a client faces a problem with the specifications of the product, manufacturing defects or any other issue with the product, then you can avail the SEVEN days replacement policy ( after checked by technical person ). There are some rules that you have to keep in mind and follow:

You cannot return or exchange your goods bought from Paklap's shop or website IF the product is not suffering from the above-mentioned issues because Paklap does not take the responsibility for any other matter.

Incase of manufacturing fault the product will be examined by Paklap technical person within 03 days after receiving the product. 

If a laptop or any other product has any sort of physical damage or any type of physical issue then you MUST notify and inform us about the problem on the same day of shipment to get a replacement. The purchaser MUST contact and talk to the concerned unit about the problem the same day for a replacement. Otherwise, Paklap won’t take any responsibility. Inform us IMMEDIATELY.

The defective, incomplete, damaged or broken product will ONLY be exchanged with the product having the corresponding Model Number and Specifications. Paklap is not responsible for exchanging your product for any other product. Paklap is professionally associated with Leopard, Blue-ex, and TCS; they deliver all our products.

Some Laptops may show fewer warranties due to the time spent in transportation and sold laptop will not be refunded or replaced because of this reason. Paklap does not take any responsibility for this issue.

If the product is broken through misapplication, the shopper cannot claim a replacement warranty.

If unfortunately a customer receives different product or with different specifications as listed at our website and wants to replace it within Seven days, then shipment of both sides will be the responsibility of the buyer, and he/she will pay it from their pocket. Paklap will not pay on your behalf.

Paklap will not entertain any queries regarding the replacement of any product after 7 days from the date of purchase.

All the products which are company sealed for eg. Apple MacBooks, Microsoft Surface Products or any other products which are company sealed cannot be replaced or returned for any reason. 

If for any reason, the customer does not like the product or wants to upgrade to a higher product then we will not return or replace the product as we do not deal in the used products at all.

If the customer receives the product with some variation and agrees to use it, it will not be replaced later.

We advise to all our valuable customers to re-check the product specifications on official manufacturer's website as well so the buying process is smooth.

Pictures listed on our website are captured professionally, they may vary with the original product itself as its mentioned at most of the manufacturer's website as well. No replacement will be entertained for this reason.

If there is an issue with the body, screen or the condition of the product, then the customer should notify us within 24 hours of purchase so we can return it to our suppliers, these issues will not be entertained in the other 6 days of our 7 days replacement policy.

If anyone wants to claim the international warranty within 11 months then 15% of the total receipt/invoice will be charged to get it claimed internationally as freight & service charges. 

Just give us a call or drop a message on Whatsapp for further details about your product and your return request at +92300-0369890. Paklap's Customer Support Service is always there to clear out your concerns, so feel free to contact us.


2) Warranty Claim

Paklap allows its clients to claim warranty on the products, but there are some rules for claiming warranty that everybody has to follow.

One cannot claim warranty on any Speakers, Dead Laptops, Burns, Screen of laptops or tabs, Touch of the screens, Software, Adaptor, Battery, Accidents, Acts of God, thunderbolt, water, fire, public disturbances, voltage fluctuations or any situation beyond the control of Paklap. Paklap does not take any responsibility for all these issues.

The Warranty will become null and invalid in case the ‘Paklap product' was given to an unapproved service center for servicing. Paklap shall not be responsible for compensations, claims, and damages that may occur from the unofficial repair of the products. Instead of getting it repaired from the unofficial service center, contact us.

You cannot claim warranty via phone, the buyer must have the original receipt of the shopping, and without the receipt, the buyer cannot claim his /her warranty. The warranty is valid only when the guarantee slip/card is accurately completed, and has the evidence of purchase consisting of first buying slip or invoice confirming the day of purchase, model and a serial number of the product.

Paklap holds the right to reject warranty if this information has been eliminated or modified after buying the product from Paklap.

Warranty of any product can be claimed as per Manufacturer's Terms and Conditions. Everybody has to follow manufacturer's rules and conditions. Paklap shall not be accountable for the damage of any stored/saved data in products that are either fixed or replaced. Paklap stores the power to make definitive decisions about problem resolution and the decent service option.

It can take up to 15 to 60 Days for the warranty claim of any product. It depends on the location as well. Once Paklap receives the product that has to be replaced or repaired, the service center will then repair the damaged part and examine the product. Once the product is observed to be performing at expected efficiency, the product will be given to the customer again. Everybody has to wait for two months approximately. Only claims within Conditions and Terms of the warranty will be considered.

If anyone wants to claim the international warranty within 11 months then 15% of the total receipt/invoice will be charged to get it claimed internationally as freight & service charges. 

Note: Customer should handover the product to Paklap with at least one month's warranty left if it needs to be claimed internationally.

Local warranties will be claimed directly from the service center & Paklap will not be held responsible for the same moreover replacement of these products are not available. 

For further queries and information, email us at

Team Paklap. 

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